We do not offer returns of any kind unless the item was damaged in delivery. You are required to send photographic proof of the damaged item within 7 days of receiving your item if you would like a replacement. To start a retrun, please contact us.
In the event that your item was received damaged, we will gladly replace it. This must be reported within 7 days of receiving your item and we require pictures of the damaged item before we approve the replacement. We recommend opening your package and inspecting your items as soon as they are delivered.
LOST OR STOLEN PACKAGES
In the event of your item being lost or stolen, you must contact USPS and file a claim. If you need help with this process, we will gladly help walk you through the claim process. Hardwood And Home LLC is not responsible for lost or stolen packages.